Complete Costumes, UK - Costume Hire Terms and Conditions

•••• Terms and Conditions ••••

Costume Ownership - The costume and its accessories will at all times remain property of ‘Complete Costumes’. Failure to return a costume will be deemed as theft and liable for prosecution.
Payment - The sale is not accepted until payment is received by PayPal and credit cards must be accompanied by a security number on the back of the card.
Deliveries - all deliveries are to the UK, Northern Ireland and the Channel Islands only. Most costume hires will be sent via Parcel Force courier service and this can usually be booked up to 12pm for a collection from here to a delivery address of your choice the next day. On bookings after 12pm we use Royal Mail's guaranteed next day delivery service to an address of your choice. You will need to book the costume online with the address you have the card registered with but please let us know if you prefer it to be sent somewhere else as the parcel will need to be signed for. Please contact us if you would like this Royal Mail service to make sure it is possible and for a price quote as if it weighs more than 2kg there will additional charges. On returning the costume please make sure that you have proof of posting in case of loss or damage. Complete Costumes cannot take responsibility for costumes lost in the post. Compensation for loss or delay will be the responsibility of either Royal Mail or the courier booked for the delivery. We always book deliveries in good time for your event. Cost of hire will not be refunded by ‘Complete Costumes’ if loss or delay is caused by the delivery courier involved.
Combined Postage - We charge a maximum of £12.99 for delivery no matter how many you book!
Privacy - we are committed to protecting your privacy. We will only use the information that we require from you lawfully, in accordance to the Data Protection Act 1998. We do not see or hold your credit card details. All payment is via a third party secure site.
Hire Period - the hire period is shown on the costume details, this is typically 5-7 days.

Extended hire is available, by prior arrangement. Please contact us for a quote.

Once costumes have left our possession they are the hirer’s responsibility and risk until ‘Complete Costumes’ receives them back.

Please note we usually send costumes a few days early to ensure they arrive on time. This does not affect the time of hire. Period of your hire begins on the date you booked it from and ends up to seven days after this date. We obviously give a couple of days extra after the end of you hire for the parcel to arrive back if you are posting. Please contact us if you have any further worries.
Late returns (posting) - will result in a £10 charge if more than 48 hours late starting two days after last day of hire period (if posting to give time for delivery) and total loss of deposit if more than 3 days late starting two days after the hire period.
Deposits - a deposit is always required for each costume in the event of loss or damage. This will be charged at check out and will be refunded if appropriate when the costume is received. Accepting ‘Complete Costumes’ Terms and Conditions and providing your credit card details for the purpose of security of your deposit authorises ‘Complete Costumes’ to refund or debit that account in the event of loss or damage.
Cancellation of Hire - No refunds will be given once a costume or costumes have been booked. This includes cancellation of an organised function, party etc for whatever reason.
Costume Damage From Washing - some of our costumes are very delicate and as such require special treatment when being washed. You will be charged if you cause damage to any of our costumes by washing delicate items on the incorrect wash cycle. If in doubt then do not attempt to wash any of our costumes or seek advice directly from ourselves by using our contact page.
Costumes Returned Incomplete - a selection of our costumes come with accessories such as hats and wigs. In special circumstances tailored accessories will be integral to the individual costume and the loss of an accessory may cause the rest of the outfit to become incomplete. In this case you will be charged for the cost of the costume as we will need to seek a replacement.
Costume Measurements & Fitting - Detailed measurements are given for each costume. Please ensure that you allow for movement as well. Due to the nature of fancy dress we cannot refund the hire charge unless the costume does not match the listing measurements. If we find this to be the case then a refund for the hire will be returned but NOT postage costs. Please make sure if this is the case that you return it within 48 hours for a possible refund NOT at the end of the hire period as no refund will be given. If you require any further measurements for a costume which may not be included such as sleeve length, please contact us prior to booking as no refunds will be given if an unlisted measurement is not included.